This Acceptable Use Policy (« AUP ») supplements the Terms of the Prospectra service. It describes uses that are strictly prohibited and the applicable reporting procedure. Acceptance is mandatory at registration.
Failure to comply with this Policy constitutes a serious contractual breach which may lead to immediate suspension of the account and, where applicable, termination without notice or compensation, in accordance with article 6 of the Terms.
1. Prohibited uses
1.1 Spam and non-compliant prospecting
The following are prohibited:
- sending prospecting messages to natural persons (B2C) without their prior explicit consent, in compliance with article L.34-5 of the French Post and Electronic Communications Code (and equivalent provisions in the recipient's jurisdiction). Prospectra is a B2B prospecting service;
- the use of purchased lists from data brokers, the import of prospect bases acquired by scraping or non-transparent collection;
- sending messages whose actual sender cannot be unambiguously identified (no clear identification of the issuing company and contact details);
- sending messages without a functional unsubscribe link, or with an unsubscribe link deliberately made hard to access;
- concealment or impersonation regarding the sender's identity, the subject line or the technical delivery path.
1.2 Phishing, fraud, identity impersonation
The following are prohibited:
- messages impersonating a bank, telecom operator, administration, public service or a third-party brand without that party's express authorisation;
- links redirecting to fake authentication pages or to forms designed to fraudulently collect credentials, banking data or any other identity element;
- fake contests, fake promotions, fake refund procedures, advance-fee fraud (« 419 » scams).
1.3 Scraping and unauthorised collection
The following are prohibited:
- automated extraction of email addresses or professional contact details from third-party sites in violation of their terms of use (notably LinkedIn, public directories whose use is regulated, professional sites with a « no scraping » notice);
- the use within Prospectra of bases built by such methods.
The User warrants that the contact details imported into Prospectra have been obtained by lawful means and that the persons concerned received, at collection, the information required by articles 13 and 14 of the GDPR.
1.4 Unlawful or dangerous content
Prohibited messages include, without limitation:
- the sale or promotion of illegal products or services (drugs, weapons, counterfeit goods, prescription medicines without prescription);
- content of a paedophile nature or depicting a minor in a sexual context — such content is reported immediately to the competent authorities (PHAROS in France, OFMIN, or equivalent in your jurisdiction);
- hateful, discriminatory content (on grounds of origin, religion, sex, sexual orientation, disability, age, health status), content inciting violence, or content glorifying crimes against humanity, terrorism or violence;
- harassment, threat or intimidation directed at an identified or identifiable person.
1.5 Malware, exploits, computer fraud
The following are prohibited:
- distribution of malware (ransomware, spyware, viruses, trojans, unsolicited remote administration tools);
- distribution of links to phishing kits, credential stuffing tools or non-responsibly-disclosed exploits;
- any action aimed at circumventing the security measures of the service, compromising the integrity of the infrastructure, or disrupting its availability (denial-of-service attacks, vulnerability exploitation, etc.).
1.6 International sanctions and embargoes
Sendings targeting recipients subject to international financial or trade sanctions are prohibited, in particular those maintained by the Office of Foreign Assets Control (OFAC) of the United States Treasury and by the European Union. At the date of this Policy, this concerns mainly recipients located in Iran, North Korea, Syria, Cuba, as well as recipients nominally listed on targeted sanctions lists (legal entities, leaders, specific sectors in Russia, Belarus). The list evolves; the User is required to comply with the version applicable on the date of sending.
1.7 Opt-out circumvention
The following are prohibited:
- re-importing an email address that has previously exercised its right to object (« opt-out »);
- using an alternative sending domain, a different account or any other technical means to circumvent the User's opt-out lists;
- manually modifying or removing an opt-out entry in the database.
1.8 Infringement of third-party rights
Sendings that infringe third-party rights are prohibited, in particular:
- intellectual property rights (unauthorised reproduction of protected works, trademark infringement);
- personality rights (privacy, image rights, presumption of innocence);
- consumer rights (misleading advertising, unfair commercial practices).
2. Consequences in case of violation
The Publisher classifies violations according to their severity and applies the following measures:
| Level | Characteristics | Measures applied |
|---|---|---|
| Minor | Isolated breach, with no identifiable harm to third parties (example: occasional missing unsubscribe link corrected after alert). | Email warning to the User + audit log entry. |
| Moderate | Repeated breaches, spam complaints, substantiated abuse@ reports. | Temporary suspension of sendings (24 to 72 hours) + manual review by support + request for a written compliance commitment. |
| Serious | Phishing, fraud, mass scraping, manifest opt-out circumvention. | Immediate termination of the account without notice or compensation + potential transmission of elements to the supervisory authority (CNIL or equivalent) or judicial authorities. |
| Catastrophic | Criminal activity (child sexual abuse material, terrorism financing, organised fraud). | Preservation and immediate reporting to the competent authorities (PHAROS, Public Prosecutor, TRACFIN as applicable in France; equivalent authorities in other jurisdictions), full cooperation, freezing of concerned data upon authorities' instruction. |
The Publisher has discretion in assessing the level of severity, exercised reasonably and proportionately.
3. Abuse reporting procedure
Any person (recipient of a message, concerned third party, authority) may report non-compliant use of the Prospectra service.
Reporting address
- dedicated address: abuse@ of the domain that issued the contested message;
- failing that: .
Handling commitment
The Publisher undertakes to:
- acknowledge receipt of any report within 24 working hours;
- investigate the report within 72 hours (extended to 5 days in cases of particular complexity);
- take appropriate measures (warning, suspension, termination) when the report is substantiated;
- inform the complainant of the action taken, within the limits of communicable information (commercial or personal elements of the offending User are not disclosed to the complainant).
The Publisher may, in the event of a manifestly unfounded or dilatory report, refuse to take action, without prejudice to the complainant's right to refer the matter to the competent authorities.
4. Cooperation with authorities
The Publisher cooperates with the competent administrative and judicial authorities in the framework of their missions, in accordance with the obligations of article 6 II of the LCEN (retention of identification data) and regular judicial requisitions.
The Publisher makes available to the authorities, upon requisition, the identification data it holds on Users and on content reported as manifestly unlawful.
5. Changes
This Policy may be updated to reflect legislative, judicial or operational developments. Any substantial change is notified to Users in advance.
6. Contact
Any question regarding this Policy may be sent to or, for questions strictly relating to data protection, to .